24/7 Emergency Service
The Water Damage Restoration Process
Water Emergency
Every water damage event is a little different and requires a unique solution, but the general process stays the same. SERVPRO of St. Charles/Geneva/Batavia is available 24 hours a day, 7 days a week, 365 days a year for your restoration emergency in St. Charles, IL.
When your residential or commercial property has water damage from flooding or leaks, we have the expertise and equipment to properly restore your property back to pre-water conditions. Our experience and scientific approach to water removal and water cleanup enables us to properly dry and remove any water within the affected area.
Our Process
SERVPRO of St. Charles has a strategic six-step process we follow for every water restoration job we are called out to assist. Each of our team members are trained in these six steps so you never have to worry about your property. Some of these steps include:
- Placing air movers or fans in the affected area to dry the floor
- Monitoring the drying process
- Cleaning carpets and walls that were damaged
- Vacuum water out of hard to reach places
Click on any of the steps below to learn more about the process and how we use each step to help you!
Water or Flood Damage?
Call Today – (630) 377-7062
Every water damage event is a little different and requires a unique solution, but the general process stays the same. You can click on any of the steps below to learn more about that process.
Step 1 - Emergency Contact
The restoration process begins when you call us. Our representative will guide you through the crisis and may ask several questions to help us better understand the equipment and resources.
Step 2 - Inspection and Water Damage Assessment
We determine the scope of your water damage at this stage. We inspect and test to determine the extent of damage and how far the moisture has traveled to ensure proper and complete restoration.
Step 3 - Water Removal / Water Extraction
The water removal process begins almost immediately and removes the majority of the water. We use powerful pumps and vacuum units to quickly remove hundreds or thousands of gallons from your property, which helps prevent secondary water damage and mold growth.
Step 4 - Drying and Dehumidification
We use specialized equipment to remove the remaining water that is harder to access. Our Professionals will use room measurements, temperature, and relative humidity to determine the optimal number of air movers and dehumidifiers needed to dry your home or business.
Step 5 - Cleaning and Sanitizing
We clean all of the restorable items and structures damaged by the water. We are adept at cleaning contents using a number of techniques. Our professionals are trained to provide sanitizing treatments and to remove odors and deodorize your property.
Step 6 - Restoration
Restoration is the process of restoring your home or business to its pre-water damage condition. Restoration may involve minor repairs, such as replacing drywall and installing new carpet, or may entail major repairs, such as the reconstruction of various areas or rooms in a home or business.
