What our Customers say...


The Gold Standard!! Prompt, professional and organized. Mold remediation in our production Facility. Helping to lessen our pain from all the water and bacteria.

I unfortunately had water damage to my property a few months ago and thanks to the staff at SERVPRO I was able to move back in to my property a few weeks ago. Special thanks to Emilia, Tom, and Matt for all of their help. They were all extremely helpful and easy to work with. They helped me throughout the whole process, especially as a first time homeowner, not knowing what the insurance needed or association, they helped me every step of the way. They were also so easy to contact. I didn’t have to worry about not being able to reach them because they were always updating me and texting me about my property. I was extremely happy with the end result. My home looked brand new. They did everything from moving my furniture and drying my flooring to painting and putting new flooring. Thank you again so much, and I highly recommend them!

All I can say is Wow!  SERVPRO did a stellar job bringing my home back to new. I experienced a major pipe burst which flooded my 1st floor wood floors and into my finished basement.  I thought we wouldn't be able to get it back to where it was!  These guys were professional, responsive, and courteous.  Within a couple of hours, they had removed all water and kicked off industrial fans and dehumidifiers.  Best of all, I had a ton of concerns and questions. Every employee took time to inspect and did not hesitate to get in deep to make sure no water stayed hidden.

I would like to say a special thank you to Emilia, Chad, Giovanni, and Jose.  What a super crew!  They took care of my home as if it was theirs.  I will use them again for any need that arises.

We could not have asked for a better restoration company.  We were referred to by a friend and with the knowledge and expertise we could count on them the whole step of the way.

Thank you!

SERVPRO was awesome.  We were very impressed with the polite team.  I could not have asked for better service.  Thank you!

Great group of technicians arrived at our home immediately.  They were very professional and polite.  I could not have done it without them.  They ensured our home was clean and back to normal.  Great communication.

We were very thankful for the team at SERVPRO.  They went above and beyond to ensure our business had the doors back open in no time.  We had countless hours of having a water loss disrupt business, but SERVPRO was a blessing.

We are very impressed with the work done by SERVPRO. We could not have asked for a better company to use for our water loss. They were excellent.

SERVPRO was very professional and polite. We were very impressed with the service and very satisfied with the work done by the team.

We couldn't have done the work without this team at SERVPRO.  I am very thankful for all they did to help this process go smoothly. 

Thank you to SERVPRO of St Charles for the hard work from your team!

Very impressed with the work performed. Thank you!

The team at SERVPRO was awesome.  Thank you for all the hard work and taking the stress away!  Thank you!

Thank you to the great team at SERVPRO.  The professional and polite team will forever be grateful to our family after this tragic time.

Thanks to this great team at SERVPRO our storm damage was taken care of in a timely manner.  I am very pleased with the services and would recommend to any of our family and friends.

This team was very polite, professional, and prompt.  We could not have done it without this wonderful team at SERVPRO. Thank you!

SERVPRO helped us in our warehouse after water damage.  The team was knowledgeable and had the right equipment to get us back up and running.  The team was very polite.  Thank you

You took the guess work out of who to contact for all of our emergency needs!  The professionalism of the team and polite people at the office made this tragic time in our life seem easy. We could not have done it without this team at SERVPRO.

Thank you SERVPRO.  You took the stress off our backs.  I would recommend them to any of our family, friends, or coworkers. 

SERVPRO of St. Charles was very courteous to work with.  The team members always showed up on time and kept us all on schedule.  They took the stress of who to contact and when.  Thank you!

SERVPRO was amazing to work with. We would recommend them to all our friends and family for any Restoration Emergency. Thank you!

We couldn't have done it without SERVPRO.  Their prompt and immediate services got our property cleaned up and retired back to working conditions. Thank You!

Very impressed with Jose and his knowledge.

Chris was outstanding. Blake assisted him well and we appreciate their efforts to finish early Tuesday morning to accommodate our work schedules.

No recommendations at this time, very professional and prompt. Our place is back to where it was.

Keep up your high standards! Very capable young men on the job. Personable and careful.

Thank you for all your service these last couple months. Your company truly is a blessing to have when emergencies arise. Thank you for your knowledge and professionalism and all your hard work.

Jose and his crew were great. Very quick and courteous, he even answered an after hours call about the equipment when we blew a fuse.

I wanted to let you know what courteous, conscientious gentlemen you guys were tonight. They worked as a team, and were very aware that they were working in someone's home.

We can't thank this fabulous team for their care and concern. We felt helpless until they arrived.

Thanks for your help. You really provided us with great CUSTOMER SERVICE! I will be passing your name along. THANKS AGAIN.

What relief to have this resolved with professionals who care and understand.

Thank you for all your hard work and promptness on helping us with our basement. We appreciate everything you have done for us! You guys are great.

We have gone from depressed to happy with the service and kindness!

Customer service was excellent. Tom, the owner, walked us thru the process. My husband was ill & all. Crew members were attentive too my needs & were a great support. I would highly recommend SERVPRO.

We were extremely happy & satisfied with SERVPRO! Brian & Alex were knowledgeable, courteous & professional :)

We were so happy with the team that did our cleanup!

I was extremely pleased by the entire teams professionalism and help walking through the process and answering questions. They helped make a frustrating/stressful situation better and I would definitely recommend to family and friends.

SERVPRO TEAM, Thanks for helping get our basement back in order. We could not ask for a better group of people with whom to work!