Fire Damage Recovery

12/9/2016 (Permalink)

House Fire

Never is the desire for an ordinary day stronger than the one day that everything is incredibly and heartbreakingly out of the ordinary –like when a fire devastates your home. We understand the urgency. SERVPRO has been coming to the aid of those needing fire damage restoration in St. Charles for some time. When SERVPRO first opened its doors in 1967, we made a pledge to our neighbors nationwide to be available day or night and to have the fastest response time.

Over 60 years later, St. Charles SERVPRO continues the legacy of dedicated customer service in the St. Charles, Geneva, and Batavia area. Although every situation is unique, there are some things that similar in every in fire and smoke damage restoration job.

The first is that the destruction does not stop with the extinguished flames. Corrosive residue like soot and ashes continue to etch, stain, and permanently warp anything it touches. Another thing to expect is that there will be other damages to address too. Besides the fire and smoke damage, there will also be much water damage –and wherever there is water damage, mold damage is sure to follow.

SERVPRO’s ability to remediate and restore your home quickly is another similarity you can expect. Below is an example of a typical timeline to fire damage recovery:

• Within one hour of your initial call, we will contact you to arrange an immediate service call

• Within four hours, we are at your home beginning the initial mitigation steps

• Within 8 hours of coming to your site, we will provide you with a verbal overview of the work that must be done to restore your fire-damaged home

We work alongside your insurance company, keeping open dialogue about the services we are providing, documenting your losses, and providing them with the necessary documentation. This keeps delays at a minimum, shortening the fire damage recovery timeline.

As soon as we get the all clear, your fire damage recovery team gets to work. You will notice that we concentrate most of our effort on the clean up. This is because poorly done fire and water damage restoration will lead to having to do it again. That adds to the recovery timeline and could potentially cost more money.

Once we finish the cleanup, we focus our attention on the complete fire damage restoration of your home. Items that require a specialized environment are taken to the proper facilities, meanwhile, the ground crew continues their work at the site.

From the agents working with your insurance company to the SERVPRO technicians working in your home, SERVPRO’s response and work completion timeline is unmatched.

No matter the extent of the fire damage to your home, the faster we are on the job, the faster you are on your way to those wonderfully ordinary days. Keep our phone number on your cell and rest assured that our familiar bright green van is on it’s way to help within minutes of your call.

For a more detailed description of our smoke, fire, mold, and water damage restoration services, please explore our website. Alternatively, you can give us a call. St. Charles SERVPRO customer service agents are always happy to assist.